Position Overview:

Provides administrative support to Catch-A-Ride management to ensure the consistent provision of quality service, in keeping with LifeTime Resources, Inc. values, philosophy of service and polices, as well as requirements of the Indiana Family and Social Services Administration (FSSA) and the Indiana Department of Transportation.

Essential Functions:

General Administrative 

• Provides clerical support to Catch-A-Ride management; independently completes tasks as assigned.
• Ensures receipt and accuracy of daily driver paperwork (vehicle inspections, memo responses, etc.) and logs missing paperwork.
• Ensures that Medicaid/Managed Care credentials along with staff and vehicle records are up-to date.
• Assists with scheduling and tracking routine maintenance to maintain a safe, fully inspected, and maintained fleet. Obtains price quotes for comparison and negotiation when necessary. Seeks guidance from Driver Supervisor – Fleet Management Specialist as needed and gets appropriate approval on purchases as required by company policy.
• Completes maintenance entries in Utility and prepares and organizes monthly maintenance billing.
• Coordinates and facilitates new driver orientations; schedules the room and participants, prepares training materials, requests HR packet(s), and gathers supplies in advance, ensures vehicle and wheelchair availability for demonstration, etc.
•  Responsible for Driver Timesheets and Leave Requests, ensuring they are submitted and approved within a timely manner, ensuring all corrections are made, running biweekly payroll reports. Also, ensures Driver Availability is updated with all leave requests.
• Adds new days to Easy Rides scheduling software and applies drivers to routes, finds drivers to cover open routes, and maintains the Driver Availability tracking sheet.
• Reviews vehicle camera safety alerts. Assigns alerts for coaching by supervisor and driver for each valid alert.
• Coordinates Driver training and certifications for new hires and ahead of expiration: License & For Hire Endorsement, Passenger Assistance Training (PAT), Defensive Driving, Emergency Evacuation, Pre-Trip Inspection, 1st Aid, CPR, BMV Record Check, Background Check, Dementia Friends, Annual Compliance, TB Testing, Medical Qualifications
• Assists Driver Supervisors with Driver Observation preparation and research for evaluations: benchmark issues, camera alerts, etc.
• Ensures adequate stock of Driver uniforms and tracks uniform distribution and return.
• Verifies and codes Catch-A-Ride vendor bills (uniforms, vehicle maintenance, etc.) and forwards to appropriate person for approval.
• Assists with insurance claims.
• Responsible for vehicle advertising account tracking and coordination of vehicles when ads need to be added/removed.
• Maintains stock of vehicle supplies and facilitates supply inventory tracking. Completes procurements for supplies that need to be purchased and submits to Director for approval.
• Assists Driver Supervisors with Driver applicant phone interviews, scheduling in-person interviews, completes tasks associated with the New Hire Driver Checklist and onboarding of drivers.
• Performs background and BMV checks as required.
• Performs daily mileage/time checks and corrects trip tickets as necessary.
• Assists Driver Supervisors with completing/filing various documents.
• Performs Call Center Representative duties during Call Center Representative lunch breaks, peak
  call volume and as needed.
• Acts as a backup for CAR Contracted Services Coordinator and CAR Transportation Office Assistant as needed.
• Attends all meetings and training sessions for job position.
• Assists with other program duties as needed.

Administrative/General

• Consistently and effectively utilizes position procedures, recommends changes when necessary and completes updates as required
• Adheres to agency policies and procedures
• Understands, supports, and models the agency’s Mission-based Values.
• Engages in other related activities or special projects as required or assigned

The essential functions identified here are a representation of those duties required of this position and in no way are intended to be a complete list.

Performance Requirements:

Knowledge, Skills, Abilities, & Mental Demand: Clerical and computer skills, including ability to use Microsoft Office Suite, written and verbal communication skills; listening skills; interpersonal skills; customer service skills; ability to perform multiple concurrent tasks in an organized manner; reasoning
and problem-solving skills; ability to work with minimum supervision; ability to handle sensitive situations;
ability to work closely with others on a daily basis; telephone skills; map reading skills; time
management skills.

Physical Effort: Sedentary Work: Exerting up to 20 – 50 pounds of force occasionally and/or 10 – 25 pounds of force frequently. Bending, crouching, kneeling, twisting, pushing, pulling.

Working Conditions: Office environment; customer contact; occasional travel.

Education, Experience and Training: High school diploma or equivalent required; knowledge of or skill acquired through considerable training or 3 to 4 years related experience.