Helpline Connection 877‑234‑3641

Catch-A-Ride

Catch-A-Ride provides public transportation to anyone, for any purpose, anywhere within our six-county service area. We accept cash fares as well as Medicaid or Managed Care. Our vehicles are wheelchair accessible.

Call Us to Schedule a Ride 800-330-7603

Rides are scheduled on a first come, first serve basis, so call as early as possible (up to 30 days in advance). Call center hours are from 7am to 5pm.

First time callers will be asked a few general questions, so that we can setup an account for you. This only takes a few minutes.

 

 

Our Service Area

Service Hours   Monday – Friday 6am to 6pm

 

 




 

What Does It Cost?

 

General Fares 0-5 Miles 6+ Miles
Standard $2.00 Additional $0.25 per mile
Reduced* $1.00 Additional $0.25 per mile
Subscription** $3.50 Additional $0.25 per mile

 

Group Fares 0-10 Miles 11+ Miles
Group Rate Standard $2.00 Additional $0.25 per mile
Group Rate Reduced $1.00 Additional $0.25 per mile

 

* Available to older adults (60+), children up to 16 years of age & persons with permanent disability
**Subject to availability

 

Ride Guide

Please see our Ride Guide (English/Spanish) for additional information on how to cancel a trip, rules of the road, holiday schedule, and more. 

 

Civil Rights Policies & Complaints

 

Americans with Disabilities Act/Civil Rights Information

Catch-A-Ride operates in compliance with Title II of the ADA Act. Catch-A-Ride does not discriminate on the basis of disability. If you feel you have been discriminated against on the basis of disability you may file an ADA discrimination complaint. To file a complaint contact (800) 330-7603 (TTY: 800-743-3333), email mguidice@lifetime-resources.org, or visit or send a letter to our administration office at LifeTime Resources, ATTN: Michelle Guidice, Catch-A-Ride Director, 13091 Benedict Drive, Dillsboro, IN 47018. For more information, visit www.lifetime-resources.org/catch-a-ride

 

Reasonable Modification

Individuals needing a service accommodation or modification must notify Catch-A-Ride of the request when making a reservation. For more information regarding the reasonable modification policy or how to file an ADA Reasonable Modification complaint, please contact Michelle Guidice, Catch-A-Ride Director, at (800)330-7603. Attempts will be made to honor all reasonable modification requests. 

 

Reasonable Modification Policy (English/Spanish)

Reasonable Modification Request Form (English/Spanish)

Reasonable Modification Complaint Form (English/Spanish)

 

Title VI

Catch-A-Ride operates its programs and services without regards to race, color, or national origin, in accordance with Title VI of the Civil Rights Act and other statutes and authorities that prohibit discrimination in Federally assisted programs and activities. Any person who believes they have been aggrieved by and unlawful discriminatory practice under Title VI may file a complaint with Catch-A-Ride. For more information on Catch-A-Ride's civil rights program and procedures to file a complaint, please contact Michelle Guidice, Catch-A-Ride Director at 800330-7603; email mguidice@lifetime-resources.org or visit our administrative office at 13091 Benedict Drive, Dillsboro, IN 47018 from 8:00a - 4:30p, Monday through Friday. A complaint may also be filed directly with the FTA, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590. For more information about Catch-A-Ride's programs and services, visit www.lifetime-resources.org/catch-a-ride. If information is needed in another language, please contact 800-330-7603. 

 

Civil Rights Complaint Form (English/Spanish)

 

General Complaints

If you would like to contact Catch-A-Ride to file a general passenger complaint that is not related to Title VI or ADA, please contact Michelle Guidice, Catch-A-Ride Director, at (800) 330-7603 or email mguidice@lifetime-resources.org

 

General Transportation Complaint Form (English/Spanish)

 

Transportation Advisory Committee

Are you interested in providing input and suggestions regarding Cath-A-Ride's service? Call 800-330-7603 and ask to join out Transportation Advisory Committee or feel free to join us at our next quarterly meeting. 

 

Next Meeting Date: October 20, 2021 at 1:00 pm