I became a volunteer for the VASIA program with Sentry Services along with my husband and two friends. At the end of January we began our monthly visits with the residents at the ResCare group home located in Dillsboro. One of the individuals we visit with is Joe (not his real name). Sentry Services has been Joe’s guardian since 2011. Joe is 72 years old and his diagnosis includes profound mental retardation and he is non-verbal.
In the first few months, Joe would just sit in the recliner and look at magazines. He would occasionally look up and would nod in response to direct questions but that was the extent of the involvement in the visit. With each visit Joe has become more open and responsive to us.
At the end of last month’s visit, Joe gave volunteer, Evelyn, a hug when we left. This month, when I came around the corner into the living room, Joe saw me, got right out of his chair, and came up to me and gave me a hug, then he looked for Evelyn! He took us to his room and showed us pictures of cars that were recently hung up in his room. He also opened his dresser drawers to show us other items.
Huge milestones! Seeing Joe’s smile and getting his hug absolutely made our day!
Home and Community Care Administrative Assistant and VASIA Volunteer: Beth Fleming
Seventy-two year old Annabelle receives homemaking and case management services through LifeTime and has been with us since 2011. Though she has compromised vision and other chronic conditions, Annabelle proudly retains her independence and lives in her own apartment. With her vision challenges, though, Annabelle sometimes needs transportation support, most importantly for her medical visits. One such instance had her needing both a ride and escort to a Cincinnati hospital for a very important appointment. Since Annabelle has no family available to help, our Case Coordinator (CC) took the challenging problem upon herself to solve.
The task proved even more difficult and time consuming than anticipated. Via multiple phone calls back and forth, the CC coordinated transportation with both Catch-A-Ride (CAR) and the hospital to ensure there was someone waiting to assist Annabelle in getting in and out of the facility. Annabelle’s fears of walking without assistance were allayed and she said that because of the interventions of LifeTime’s CC, CAR, and the hospital staff, she “felt safe and secure.”
The CC’s involvement was not yet over. After the over night stay at the hospital, Annabelle still needed to get home and the CC made sure that happened by coordinating with a local nursing facility, Ridgewood, in arranging a ride for her. Going above and beyond, a Ridgewood staff member supplied their personal phone number to Annabelle and refused to leave her until she was settled at home. When the CC followed up with her, Annabelle said that she was pleased with and grateful for all that had been done on her behalf and for the services that had been provided to her.